Production Times

How long does it take to receive my order?                                              

Current turnaround time for an order is 4-5 weeks plus postage depending on location. More information on processing times can be found under the product description.

All products are made to order just for you so please allow us time to create your items. During peak periods these production times may be extended so please allow additional time for your order to reach you.

Can I get my order any faster than the specified production time?                No unfortunately due to the lengthy process of design, printing, sewing and manufacturing we can not speed up this process any further.Do you offer refunds?

Do you offer refunds?                                                                             Unfortunately we do not offer refunds as each item is designed and handmade especially for you, there are no refunds once your order has been placed. 

Can I get my order any faster than the specified production time?
No unfortunately due to the lengthy process of design, printing, sewing and manufacturing we can not speed up this process any further.

Washing instructions for The Custom Co products?
Products can be washed on delicate cold machine was using phosphate free detergent. Do not use any harsh bleaches or abrasive products. Iron on low heat.

Can I make changes to my order?
Unfortunately, once your order has been placed and your design has been created and made, no changes can be made.